IT Operational Efficiency

Closing the Change Process Loop

Maintaining the availability of critical services that are constantly evolving to meet business needs is a significant challenge for IT organizations. SignaCert solutions enable IT organizations to deliver highly reliable services at a reduced cost by ensuring that monitored systems match their desired reference configurations. When changes do occur, SignaCert solutions perform an immediate assessment, notifying of unauthorized changes resulting in a significantly reduced mean time to repair (MTTR) and minimized downtime.

IT Infrastructure Library (ITIL)

IT Infrastructure Library (ITIL) has quickly become the de facto standard for increasing security, reducing cost, and improving the efficiency of IT operations. A key component of ITIL is visibility into the changes occurring across critical IT infrastructure. By definition, ITIL is prescriptive and does not provide the means to assess system changes and determine if they are authorized. SignaCert solutions provide these assessment capabilities, immediately notifying when unauthorized changes occur, allowing IT organizations to rapidly realize returns on ITIL investments.

Change Process Compliance

In an effort to increase the stability of the services they provide, IT organizations have adopted processes to manage changes being made to their IT infrastructure. SignaCert solutions close the change-process loop by ensuring that changes are deployed exactly as planned. In addition, the SignaCert Integrity product can capture pending changes, providing visibility into the applications, patches, and configurations associated with a change prior to deployment.